Optional Support Plans
Every KASTERVO account includes basic support: reactive, best-effort, handled in queue order during operational hours. If you need more, we quote a paid support plan for your infrastructure. Plans cover infrastructure and OS-level tasks.
You Need Faster Response
If a queued, best-effort response during operational hours is too slow for the systems you run, a support plan can shorten it.
OS-Level Work Competes With Everything Else
Installing software, configuring the operating system or setting up monitoring on your compute instances takes time your team needs elsewhere. We can take these tasks on, within the scope we agree.
You Want Backups or Security Work Covered
Backups and security work, such as hardening, encryption or authentication setup, aren't part of basic support or the setup fee. A plan can add them, priced in your quote.
A support plan works on the infrastructure and the operating system of the KASTERVO services you use, and stops there. It doesn't extend into your environment: the applications you run and decisions about who has access stay with you. We aren't obligated to support third-party or custom software, such as an ERP. Each plan is scoped to your infrastructure and quoted per client.
Agreed Scope
The plan lists the tasks it covers, from monitoring to software installation.
Unchanged Responsibilities
A plan doesn't change who owns what. We operate the infrastructure, and you stay responsible for your environment, including when we carry out a task on it for you.
What a Paid Plan Can Include
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Monitoring
Infrastructure and OS-level monitoring for the compute instances in the plan's scope.
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Software Installation
Installing software at the OS level. Configuring and running it afterwards stays with you.
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Backups
Backups through KASTERVO Elastic Backup Service (KEBS), built on Veeam, as a paid addition.
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Security Work
Hardening, encryption and authentication setup at the infrastructure and OS level, beyond what the setup fee covers.
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Faster Response
Faster response than the included best-effort support, plus proactive engagement if your plan includes it.
Request a Support Quote
Ask for a Quote
Tell us which tasks you want covered on your infrastructure, and we'll scope and quote a plan.
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