Answers on accounts, payments, KVPC networking, compute instances and cancellation.
Registered clients open a support ticket from the client area:
Every account includes basic, best-effort support, handled in queue order during operational hours. Anything beyond that, such as monitoring, software installation, backups, security packages or faster response, is a paid support plan quoted for your setup. Support plans cover infrastructure and OS-level tasks, and we aren’t obligated to support third-party or custom software such as an ERP.
We accept PayPal and bank transfer.
No. We sell KASTERVO services only to businesses and the public sector.
Sign in at https://my.kastervo.cloud/clientarea.
Over VPN. You set up and manage the VPN connections yourself, using IKEv2, OpenVPN, IPsec or WireGuard.
We provide templates for:
To use a different operating system, open a support ticket and request it.
No, because shrinking a storage volume can cause data loss. Instead, you can move your workloads to a new KCI with a smaller volume.
As many as you need. We don’t limit the number of private VLANs on a KVPC, and you choose the VLAN IDs.
No. We don’t charge for internal VLANs or private (RFC 1918) IP addresses.
No. We don’t charge for traffic in either direction. You pay a fixed monthly price per unit, whatever your usage.
Request cancellation from your account at https://my.kastervo.cloud/.
If you cancel your subscription, we delete your data within 24 hours.
If you let your subscription expire, we delete your data 30 days after the expiry date.