Frequently Asked QuestionsFAQ

Registered clients can contact help-desk in the following steps:

1. Login to your account on https://my.kastervo.cloud/clientarea.
2. Click "Support Tickets" on the left portion of the screen.
3. Click "Create new".
4. Select the department you want to contact and fill the inquiry details.

Currently we accept PayPal and Bank Transfer.

KASTERVO services are sold exclusively to commercial end customers and the public sector.

You can login to your account by visiting https://my.kastervo.cloud/clientarea.

Connections to KASTERVO® Virtual Private Cloud (KVPC) are made with VPN.

We offer the following default templates for operating system installation to KCI:

• Windows Server 2022 Datacenter
• Debian 12

Customers can contact help-desk to request a different operating system for their KCI.

No. Decreasing KCI storage volumes can cause data loss. You have the choice to migrate your workloads on a new KCI with smaller storage volume.

We do not impose restrictions the amount of private VLAN’s clients have on their KVPC.

No. KASTERVO does not impose charges on RFC 1918 IP addresses and internal VLAN's.

No. KASTERVO does not impose charges on either egress or ingress traffic.

You can request subscription cancellation through your account over at https://my.kastervo.cloud/.

If you request your subscription to be canceled your data will be deleted within 24 hours.

If you let your subscription to expire your data will be deleted after 30 days from the expiration day.